Shipping & Refund
Policy
Shipping Policy
​1. Delivery Timeframe: All orders placed with Marble Decor Shop are processed and dispatched with the utmost efficiency to meet our commitment to timely delivery. We use express shipping services, and delivery is typically completed within 5 to 10 business days after the order is shipped. Please note that business days refer to Monday through Friday, excluding public holidays and weekends. Delivery times may vary based on the destination and any unforeseen circumstances that could affect transit.
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2. Shipping Provider and Insurance: We are proud to partner with DHL Express, a global leader in logistics, to ensure safe and reliable delivery of your order. To provide you with complete peace of mind, all shipments from Marble Decor Shop are fully insured. This coverage guarantees that your order is protected against potential damage or loss during transit.
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3. Shipping Fees:
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Complimentary Shipping: We offer free shipping on all orders valued at $1000 or more.
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Standard Shipping Charges: Orders below $1000 will incur a shipping fee that is calculated based on the product weight and shipping destination. The final shipping cost will be displayed at checkout for complete transparency.​
4. International Shipping: Yes, we ship globally to most countries. Please note that while Marble Decor Shop covers shipping fees as outlined, any customs duties, taxes, or import fees levied by the destination country are the responsibility of the customer. It is advisable to check your local customs policies for detailed information on potential fees.
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5. Order Tracking and Updates: Once your order is shipped, you will receive an email containing your tracking number and a link to track your shipment. This allows you to monitor the progress of your delivery in real time. Our customer service team is available to assist you with any questions or issues related to your shipment's tracking.
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6. Shipping Delays and Notifications: While we strive to meet the estimated delivery timelines, certain factors such as customs inspections, weather disruptions, or logistical issues may cause delays. Should there be any significant delays, we will promptly notify you via email with updated information.
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7. Special Shipping Instructions: If you have any specific shipping requirements or need special accommodations, please contact our customer service team at [your company email] prior to placing your order. We will do our best to meet your needs.
Refund Policy
At Marble Decor Shop, we value your trust and are committed to ensuring that your experience with our products is satisfactory. If you are not completely satisfied with your purchase, our refund policy provides clear and fair options for returns and refunds.
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1. Refund Period: We offer a 14-day return window from the date of delivery. Returns requested beyond this timeframe will not be accepted. It is important that you initiate your return within this period to be eligible for a refund.
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2. Custom Design Products: Please be advised that products created as part of our custom design services are not eligible for returns or refunds. Custom-designed products are tailored to individual specifications and cannot be resold.
3. Condition of Returned Items: To qualify for a refund, all returned items must:
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Be unused and in their original, pristine condition.
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Be returned in their original packaging, complete with all accessories, documentation, and proof of purchase.
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Show no signs of wear, damage, or alteration. Any products that do not meet these criteria will not be eligible for a refund.
4. Return Shipping Costs: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment, as Marble Decor Shop cannot be held responsible for items that are lost or damaged during return transit.
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5. How to Initiate a Return: To start the return process, please follow these steps:
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Contact our customer service team at [your company email] with your order number and reason for the return.
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Provide any supporting documents or photos if the item is damaged or defective.
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Our team will respond with return authorization and instructions on how to proceed with the return.
6. Inspection and Refund Processing: Once we receive your returned item, it will undergo an inspection by our quality assurance team. If the item meets our return criteria, we will initiate the refund process. Refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to reflect in your account after we complete the inspection and initiate the refund.
7. Non-Refundable and Non-Returnable Items: Certain items are not eligible for return or refund, including but not limited to:
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Products that are damaged, scratched, or missing parts due to improper handling by the customer.
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Items not returned in their original packaging.
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Products without a valid receipt or proof of purchase.
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Customized or bespoke products that were made to customer specifications.
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Items that show clear signs of use or wear.
8. Damaged or Defective Items: If you receive a product that is damaged or defective upon delivery, please notify us within 48 hours of receiving the item. Include clear photographs and a description of the issue. We will review your claim and offer a replacement or refund based on our assessment.
9. Refund Exceptions and Limitations: Marble Decor Shop reserves the right to refuse refunds or returns that do not comply with the terms outlined in this policy. All approved refunds will be processed in accordance with our stated procedures, and we appreciate your understanding of our quality standards.
Contact Us: For any inquiries related to shipping or refund policies, please reach out to our customer service team at [your company email] or call [your company phone number]. Our team is available to assist you with any questions or concerns and is committed to providing a high level of service to enhance your shopping experience with Marble Decor Shop.